Refund Policy

RETURNS
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Our policy provides a 15-day return policy. If 15 days have passed since the date of purchase, unfortunately we cannot offer you any refund.
refund or exchange.
To be eligible for a return, the item must be intact and in the same condition in which you received it. It must also be in its original packaging. Returns are excluded for several types of goods. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Furthermore,
We accept returns of intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Additional items for which returns are excluded:
* Gift vouchers
* Downloadable software products
* Some health and personal care items
For returns, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases only partial refunds are granted (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or is missing parts due to causes beyond our control.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we'll send you an email to confirm receipt of your item. We'll also notify you whether your refund request has been approved or denied.
If your request is approved, your refund will be processed and a credit will automatically be applied to your card or payment method.
original, within a certain number of days.
Late or unpaid refunds (if applicable)
If you haven't received a refund yet, first double-check your bank account.
Then contact your credit card company; it may take some time for the refund to be formally posted.
Then contact your bank. There are often processing times for a refund to be posted.
If you've already followed these steps and still haven't received your refund, please email us at vicenteburner1@gmail.com.
Sale items (if applicable)
Only full-priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at vicenteburner1@gmail.com and
Please send the item to the following address: Calle Gonzalo Bilbao 7 41003 Sevilla SE Spain.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift certificate for the value of the return. Upon receipt of the returned item, the gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to them and delivered it to you in person, we'll send a refund to the gift giver and they'll be notified of your return.
Shipping
To make a return, send the product to the following address: Calle Gonzalo Bilbao 7 41003 Sevilla SE Spain.
You will be responsible for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included.
Depending on the country you live in, the time it takes for your replacement product to arrive may vary.
Depending on the country you live in, the time it takes for your replacement product to arrive may vary.
If you need to ship an item worth more than €75, consider using a trackable shipping service or insuring the shipment.
We guarantee that we will receive the returned item.

Charity Contributions

As stated in our Terms of Service, we donate €1 for every dog light sold to recognized dog shelters.

These donations are aggregated and made every 30 days.

Charitable contributions are made on our behalf as a company and are non-refundable as part of your purchase.

Additionally, any amount paid under the "Support My Business" heading is considered a voluntary contribution to support our business and is non-refundable, as it does not constitute the purchase of a physical product.